Last Updated: 13 July 2025

Introduction

Triamel AI ("Triamel", "we", "our", or "us") is committed to protecting your personal and health-related data. This Privacy Policy explains how we collect, use, store, share, and protect your data when you interact with our platform, including our website, mobile application, and AI chatbot ("Services").

By accessing or using our Services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use Triamel AI.

We comply with applicable privacy laws, including the Health Insurance Portability and Accountability Act (HIPAA), the California Consumer Privacy Act (CCPA), and FDA 21 CFR Part 11.

1. Information We Collect

We collect information in the following categories:

A. Personal Information

Identification details

B. Health-Related Information (PHI)

Clinical trial participation details
Informed consent content
Medication data
Symptoms, inquiries and health-related messages

Note: You can use the chatbot without submitting identifiable health information or creating a profile. Use of certain features may require explicit consent for processing PHI.

C. Technical Data

Device and browser type
IP address
Usage logs
Cookies and session tokens

D. Information You Choose to Share

Uploaded documents, health logs, and chat inputs
Saved questions or notes for upcoming appointments

2. How We Use Your Information

We use the information we collect to:

Provide real-time responses and AI support during clinical trial participation
Deliver personalized content
Improve platform performance and user experience
Monitor engagement to support clinical trial sponsors
Ensure regulatory and ethical compliance
Protect the integrity and security of our platform

3. No Medical Advice Disclaimer

Triamel AI is designed to provide non-clinical, study-related information only. It does not access, interpret, or make decisions based on personal health data. For any medical concerns, participants should contact their clinical care team.

4. Sharing and Disclosure

We do not sell your personal data. We may share your data in the following ways:

A. With Service Providers

We use third-party providers for hosting, analytics, and security, all under strict contractual and compliance obligations.

B. With Clinical Trial Sponsors

We may share de-identified or aggregated data with sponsors for improving trial design, retention, and participant support.

C. With Legal or Regulatory Authorities

We may disclose data as required by law or court order, or to protect public health or enforce our terms.

D. With Your Consent

We will share identifiable or health-related information with third parties only with your prior, explicit consent.

5. Protected Health Information (PHI)

PHI is processed in accordance with HIPAA. You have rights over your PHI:

Access: Request copies of your PHI
Correction: Ask us to amend incorrect PHI
Restriction: Request limited sharing
Confidential Communication: Ask for specific delivery methods
Accounting: Request a list of disclosures
Withdrawal of Consent: Withdraw at any time without affecting prior processing

6. Age Restrictions

Triamel AI is not intended for users under the age of 18.

7. Data Retention

We retain your data only as long as necessary:

For delivering our services
For legal, contractual, or research purposes
As required by clinical trial protocols

After that, we securely delete or anonymize the data.

8. Data Security

We use industry-standard protections including:

Encryption (in transit and at rest)
Access controls and audit trails
Data minimization
Incident response plans
HIPAA and FDA compliance frameworks

9. Cookies and Tracking Technologies

We use cookies to:

Authenticate users
Analyze usage and improve performance

You can disable cookies via your browser settings, but certain features may not function properly.

10. Your Rights

Under U.S. law, including HIPAA and applicable state privacy laws, you may have the right to:

Access your personal health information
Request corrections to inaccurate data
Request restrictions on how your data is used or shared
Withdraw your consent for certain types of processing

To exercise your rights, contact us at hello@triamelai.com.

11. Anonymized Data

We may use anonymized, non-identifiable data for:

Improving our AI and NLP engine
Academic or market research
Internal benchmarking

Anonymized data cannot be re-linked to you.

12. Updates to This Policy

We may update this policy periodically. Changes will be posted on our website with an updated effective date. Continued use of the Services after updates indicates acceptance of the revised policy.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, contact us:

Triamel AI
Address: 37m Ilia Chavchavadze Avenue, 0179 Tbilisi, Georgia
Email: hello@triamelai.com
Phone: +995 579 988 998